Terms and Conditions

TERMS AND CONDITIONS OF SALE AGREEMENT

Clicking the “Place Order” button acts as an offer to buy the goods selected.  Clicking the “Place Order” button also acts as notice that you have read, and agree to the following terms:

1. You promise that you are over eighteen years old and have authority to order the goods selected.

2. You agree to pay SR Instruments, Inc., by credit card, the price as of the date of shipping for the goods selected.

A. Prices are subject to change without notice. The price listed on the website is not guaranteed to be the price on the shipping date; nor is it guaranteed to be the same for the same item if you order again later. For example, prices are affected by changes in taxes, cost of materials, labor or supplies, and the like.

B. The price listed does not include sales tax, use tax, import or export tariffs, or the like, which you agree to pay.

C. The price listed does not include shipping, freight, or insurance, which you agree to pay.

D. We will use our best efforts to notify you, by an email to the address you provide us in this order, of any increase in price that occurs after you place your order. If the new price is unacceptable, you may cancel your order. However, cancellations must be by return email to customer@srinstruments.com within 48 hours of the time of our notice of increase email to you (not counting weekends and Federal holidays). Otherwise, you are deemed to have agreed to the increased price.

3. We do not promise that the goods will be available. For example, the goods may be discontinued before we can update our website. We will not charge your credit card if the goods are not available. We will use our best efforts to notify you, by an email to the address you provide us in this order, if the goods are not available.

4. The goods shall be shipped FOB our plant, 600 Young Street, Tonawanda, NY 14150. The risk of loss shifts to you when the goods are delivered to the carrier.

A. YOU AGREE TO INSPECT ALL PACKAGES FOR SIGNS OF DAMAGE BEFORE ACCEPTING THE GOODS FROM THE CARRIER. Claims for damage during shipping must be made to the carrier and/or your insurance company. We will not give refunds or exchanges for goods damaged in shipping.

B. You agree to inspect the goods immediately upon their arrival. Any claim that the goods do not conform to the terms of the contract must be in writing within five business days of their arrival. If you don’t so notify us, the goods shall be deemed to conform with the terms of the contract. You expressly waive any rights you may have to revoke acceptance after such five-day period.

5. A Return Authorization Number must accompany returns or exchanges. To get one, email (customer@srinstruments.com) or call (1-800-654-6360) with the details of your company, your order, the product, and the reason why you want a return or exchange. Once you have a Return Authorization Number, send the product, at your expense, to our plant at 600 Young Street, Tonawanda, NY 14150. We will not accept COD. If we receive goods without a Return Authorization Number, we will reject delivery, or return it to you COD, or otherwise return it to you at your expense.

A. Returns: We will credit your credit card for the full amount of the sales tax and 85% of the price of the product; there is a 15% restocking fee.

B. Exchanges: We will repair or replace the goods, based on our factory determination (see #6), if there is a defect in material or workmanship and we receive the goods within one (1) year of the date we shipped it to you.

6.SR Instruments, Inc. warrants all products against defects in material and workmanship for a period of one (1) year. Normal wear and tear, injury by natural forces, user neglect and purposeful destruction are not covered by this warranty. Service that is not performed by SR Instruments or factory authorized personnel will void the warranty. SR Instruments' sole obligation, and your exclusive remedy, is limited to repair or replacement (in our sole discretion, within a reasonable time) of the part or product which is not as warranted, whether or not it is due to our negligence. All goods claimed to be nonconforming must be shipped to our plant, at your expense. Our acceptance of any goods so shipped shall not be deemed an admission that the goods are nonconforming; and, if we find that any goods returned are not defective, such goods will be reshipped to you at your expense. No replacements will be sent until the allegedly defective product is returned to our factory at your expense AND WE DETERMINE IT IS IN FACT DEFECTIVE AND WE CHOOSE TO REPLACE IT RATHER THAN REPAIR IT. THESE WARRANTIES ARE IN LIEU OF ANY AND ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE GOODS ARE MERCHANTABLE OR FIT FOR ANY PARTICULAR PURPOSE. You expressly waive your rights to consequential or incidental damages. OUR LIABILITY IS LIMITED TO THE REPAIR OR REPLACEMENT OF ANY PARTS OR PRODUCTS WHICH DO NOT CONFORM TO THE WARRANTIES HEREUNDER. Any misuse, tampering or improper service or installation shall void this warranty. We are not responsible for the proper use and service of the goods. Any models, pictures, descriptions of the items or samples shown or relied upon were shown or used for purposes of illustration only; this is not a sale by sample or description.

7.Any action for a breach of this agreement must be commenced within one year after the cause of action has accrued.

8.This is the sole and entire agreement between us with regard to this order. No course of prior dealings and no usage of trade shall be relevant or admissible to supplement, explain, or vary any of the terms of this agreement. No representations, understandings, or agreements have been made or relied upon in the making of this agreement other than those specifically set forth herein. This agreement can only be modified by a writing signed by the parties.

9.This Agreement shall be construed in accordance with the laws of New York. You agree that any legal action (including arbitration if agreed to by the parties) that relates to this agreement will occur in Erie County, New York. You consent to personal jurisdiction and venue there, and waive any objection to jurisdiction, inconvenient forum or venue in any action brought there.

Thank you for this order.

Our acceptance is EXPRESSLY CONDITIONED UPON your agreement to these terms and conditions.